Faq

Frequently Asked Questions

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Can I check my grievance without logging in?

No. The status of the grievance can only be tracked post-login in the profile section.

Is my data and document safe?

Yes. All grievance data and uploaded documents are stored securely with proper access control and audit trails.

What if I face technical issues while raising a grievance?

For any technical issues, the user may contact the Helpdesk through the portal for assistance.

What are the benefits of using the Grievance Redressal System?

1. Easy online grievance submission 2. Time-bound resolution 3. Automatic escalation 4. Secure record of all grievances 5. No need to visit offices physically

What are the escalation levels in the system?

The system follows a structured escalation matrix: L1: Helpdesk L2: Designated officer (DICC/ASIDC) L3: ASIDC/CI&C If an issue is not resolved within the defined SLA, it is automatically escalated to the next level.

Is chatbot support available?

Yes. A chatbot is integrated to guide users, provide information, and help check grievance status.