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Nullam dignissim, ante scelerisque the is euismod fermentum odio sem semper the is erat, a feugiat leo urna eget eros. Duis Aenean a imperdiet risus.
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If the grievance is not resolved within the defined time, the system automatically escalates it to the next level. The user do not need to take any action.
Yes. If the user is not satisfied with the resolution, the grievance can be reopened in the same thread, and the complete history will remain visible.
Yes. All grievances, responses, documents, and re-raise attempts are securely stored and can be viewed anytime.
No. The status of the grievance can only be tracked post-login in the profile section.
Yes. All grievance data and uploaded documents are stored securely with proper access control and audit trails.
For any technical issues, the user may contact the Helpdesk through the portal for assistance.
1. Easy online grievance submission 2. Time-bound resolution 3. Automatic escalation 4. Secure record of all grievances 5. No need to visit offices physically
The system follows a structured escalation matrix: L1: Helpdesk L2: Designated officer (DICC/ASIDC) L3: ASIDC/CI&C If an issue is not resolved within the defined SLA, it is automatically escalated to the next level.
Yes. A chatbot is integrated to guide users, provide information, and help check grievance status.
Navigate to the Workshop section to view a list of upcoming and previous workshops with details like title, date, venue, trainer, and capacity.
