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Yes. The marketplace and QR verification features are accessible through both web and mobile interfaces.

The Grievance Redressal System is an online facility for MSME users to raise grievances or queries and track the resolution in a transparent and time-bound manner.

Any registered MSME user using the portal can raise a grievance or submit a query.

MSME users can raise: Grievances/Queries related to RAMP, other schemes, incentives, Udyam registration and other(approvals and delays).

Log in to the portal * Go to Raise a Query/Issue - Grievance * Select grievance category * Enter details and upload supporting documents (if any) * Submit the grievance

A unique Grievance Tracker ID is generated and sent to the MSMEs user via SMS/Email/WhatsApp. The details of grievance are sent to the designated officer for further action.

The MSME user can track the grievance using the Tracker ID through the portal or chatbot. Status updates are also shared via notifications.

Each grievance is resolved within a defined time limit. If it is not resolved within the set time, it is automatically escalated to higher authorities.

If the grievance is not resolved within the defined time, the system automatically escalates it to the next level. The user do not need to take any action.

Yes. If the user is not satisfied with the resolution, the grievance can be reopened in the same thread, and the complete history will remain visible.