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The Query Management System is an online facility for MSME users to raise queries and track the resolution in a transparent and time-bound manner.
Any registered MSME user using the portal can raise a query and submit a query.
"MSME users can raise: Queries related to RAMP, other schemes, incentives, Udyam registration and other(approvals and delays)."
"Log in to the portal Go to Raise a Query/Issue ? Query Select Query category Enter details and upload supporting documents (if any) Submit the Query"
"A unique query ticket ID is generated and sent to the MSMEs user via SMS/Email/WhatsApp. The details of query are sent to the designated officer for further action. "
The MSME user can track the query using the ticket ID through the portal or chatbot. Status updates are also shared via notifications.
Each query is resolved within a defined time limit. If it is not resolved within the set time, it is automatically escalated to higher authorities.
If the query is not resolved within the defined time, the system automatically escalates it to the next level. The user do not need to take any action.
Yes. If the user is not satisfied with the resolution, the query can be reopened in the same thread, and the complete history will remain visible.
Yes. All queries, responses, documents, and re-raise attempts are securely stored and can be viewed anytime.
