Nullam dignissim, ante scelerisque the is euismod fermentum odio sem semper the is erat, a feugiat leo urna eget eros. Duis Aenean a imperdiet risus.
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Nullam dignissim, ante scelerisque the is euismod fermentum odio sem semper the is erat, a feugiat leo urna eget eros. Duis Aenean a imperdiet risus.
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No. The status of the query can only be tracked post-login in the profile section.
Yes. All query data and uploaded documents are stored securely with proper access control and audit trails.
For any technical issues, the user may contact the Helpdesk through the portal for assistance.
"Easy online query submission Time-bound resolution Automatic escalation Secure record of all queries No need to visit offices physically"
"The system follows a structured escalation matrix: L1: Helpdesk L2: Designated officer(DICC/ASIDC) L3: ASIDC/CI&C If an issue is not resolved within the defined SLA, it is automatically escalated to the next level."
Yes. A chatbot is integrated to guide users, provide information, and help check query status.
