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QR code verification helps protect consumers from counterfeit products and ensures transparency and trust in MSME goods.
No personal data is collected from public users unless feedback is voluntarily submitted.
Yes. The marketplace and QR verification features are accessible through both web and mobile interfaces.
The Query Management System is an online facility for MSME users to raise queries and track the resolution in a transparent and time-bound manner.
Any registered MSME user using the portal can raise a query and submit a query.
"MSME users can raise: Queries related to RAMP, other schemes, incentives, Udyam registration and other(approvals and delays)."
"Log in to the portal Go to Raise a Query/Issue ? Query Select Query category Enter details and upload supporting documents (if any) Submit the Query"
"A unique query ticket ID is generated and sent to the MSMEs user via SMS/Email/WhatsApp. The details of query are sent to the designated officer for further action. "
The MSME user can track the query using the ticket ID through the portal or chatbot. Status updates are also shared via notifications.
Each query is resolved within a defined time limit. If it is not resolved within the set time, it is automatically escalated to higher authorities.
